How Can We Help You?
FAQ
Most Popular topics
POS series
Q. NO BOOT with Power On
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. NO POWER
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. System HANG Up
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. LCD Blank
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. LCD Turns Black
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. HDD/EMMC Unstable
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. Error Message: CMOS checksum error
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. Touch Fail
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Tablet series
Q. Can't power-on
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. Can't boot up from sleep mode
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. Battery failure
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. Can't charge the battery
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. Charging indicator is off
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. Touch panel is not working properly
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. Blue screen while system is ON
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. Wi-Fi signal is unstable or difficult to respond.
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. Barcode is unresponsive or difficult to respond
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. LCD Turn Black
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. HDD Unstable
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. Error Message: CMOS checksum error
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. Touch Fail
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Display series
Q. Monitor is blank after starting computer.
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. The words on the monitor are too small and unreadable.
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. No Power
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. No Display or Wrong Color
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. Touch Fail
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. MSR Fail
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
Q. USB Fail
Anwser :
- Check LED Light (on adapter) should be on
- If it is not on, replace with another adapter
- If yes, open rear cover, check if RAM well plugged on the memory slot
- Check golden finger cleanness, if not clean, use pencil eraser to clean golden finger
- If still fail, replace with another RAM for testing
- If fail, replace with another M/B for testing
- If fail, System RMA to Poindus
